We know that you owe your customers the promise that their data will be handled safely and securely and with our integration there is exchange of user, messages, files and communication data that's collected.

At Applozic, we take data integrity and security very seriously. Due to the nature of the product and service we provide, it is important that we acknowledge our responsibilities both as data controller as well as a data processor. We store and process your data and that of your customers with care and help you be compliant so that you can continue to build trust while enhancing customer experiences.

We help you assure your customers chat, messaging and other transactional data are and will always be secure. The promise of security stems from the very system that handles all customer data and is an essential part of our product, processes, and team culture.

Our facilities, processes and systems are reliable, robust and third-party tested. We continuously look for opportunities to make improvements and give you a highly secure, scalable system to provide a great chat & messaging experience to your customers.

Applozic uses Amazon's AWS platform and infrastructure. Applozic employees do not have any physical access to our production environment.

Here are more details about the security setup of AWS.

Cloud security is the highest priority at AWS. As an AWS customer, we are benefitted from a data center and network architecture built to meet the requirements of the most security-sensitive organizations.

“Amazon has many years of experience in designing, constructing, and operating large-scale data centers. This experience has been applied to the AWS platform and infrastructure. AWS data centers are housed in nondescript facilities, with military grade perimeter control berms. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, state of the art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication no fewer than three times to access data center floors. All visitors and contractors are required to present identification and are signed in. They are also continually escorted by authorized staff.”

SSH keys are required to gain console access to our servers and each login is identified by a user. All critical operations are logged to a central log server and our servers can be accessed only from restricted and secure IPs.

Hosts are segmented and accesses are restricted based on functionality. That is, application requests are allowed only from AWS ELB and database servers can be accessed only from application servers.

We periodically check and apply patches for third-party software/services. As and when vulnerabilities are discovered we apply the fixes. We do periodic vulnerability scanning using the services of an authorized QSA.Applozic performs the VAPT assessment on an annualized basis.

We use both internal and multiple external monitoring services to monitor Applozic. Our monitoring system will alert the Operations & Security Team through emails and phone calls if there are any errors or abnormalities in the request pattern.